1. About this policy
This Privacy Policy explains how Supter Lock Producing Co., Ltd. (“SUPTER”, “we”, “us” or “our”) collects, uses, stores and protects information when you visit supterlock.top, submit a website inquiry or communicate with us in relation to our smart lock products, OEM/ODM services or potential business cooperation.
This website is primarily intended for business customers, distributors, project teams, brands and other professional visitors.
2. Who is responsible for your information
The website is operated by:
Supter Lock Producing Co., Ltd.
Yangjiang, Guangdong Province, China
Privacy and data protection inquiries:
3. Information we may collect
Information you provide to us
When you submit an inquiry or contact us, we may receive information such as:
- your name;
- company or organisation name;
- email address;
- telephone or WhatsApp contact details;
- country or market;
- products or models in which you are interested;
- project, purchasing or cooperation requirements;
- the content of your message; and
- information you voluntarily provide during subsequent business communication.
Please do not submit passwords, payment card details, government identification numbers or other unnecessary sensitive personal information through the website inquiry form.
Technical and security information
Our website hosting, form and security service providers may automatically process limited technical information required to deliver and protect the website, such as:
- IP address;
- browser and device type;
- requested pages;
- date and time of requests;
- referral and network information; and
- security, error and spam-prevention information.
Optional analytics information
Only after you accept Analytics Cookies, Google Analytics and Microsoft Clarity may collect information about how the website is used, including:
- pages viewed;
- approximate session and device information;
- clicks, scrolling and navigation;
- traffic source;
- website performance and interaction events; and
- session behaviour used to create heatmaps and session replays.
We configure the website not to intentionally send names, email addresses, telephone numbers, WhatsApp numbers, company names or inquiry-message contents to Google Analytics or Microsoft Clarity.
Contact-form input fields are masked from Microsoft Clarity recording.
4. How and why we use information
We may use information to:
- receive, review and respond to inquiries;
- understand product, project and market requirements;
- prepare quotations, technical information or cooperation proposals;
- communicate about requested products or services;
- take steps requested before entering into a business relationship;
- manage customer, order, delivery, warranty and after-sales matters;
- protect the website and prevent spam, fraud or misuse;
- improve website content and usability where analytics consent has been given;
- comply with legal, accounting, tax and regulatory obligations; and
- establish, exercise or defend legal claims.
Depending on the circumstances and applicable law, our legal basis may include:
- taking steps at your request before entering into a contract;
- performing a contract;
- our legitimate interests in responding to and managing genuine B2B inquiries;
- compliance with legal obligations; and
- your consent for optional analytics technologies.
5. Website forms and Netlify
The website uses Netlify hosting and Netlify Forms to process website inquiries.
When you submit a form:
- the information may be transmitted to and stored through Netlify’s systems;
- verified submissions may be available in the SUPTER Netlify project dashboard; and
- an email notification may be sent to sales@supterlock.top.
Netlify acts as a technology service provider and processes information according to its applicable terms and privacy documentation.
Netlify Privacy Policy:
https://www.netlify.com/privacy/
6. Cookies, local storage and analytics technologies
Essential technologies
The website uses essential local browser storage to remember your Cookie Preferences and allow the Consent interface to work.
These technologies are required to remember whether Analytics Cookies were accepted or rejected.
Essential preference storage does not contain your name, email address or inquiry content.
Google Analytics
If you accept Analytics Cookies, we use Google Analytics 4 to understand page visits, website interactions and the performance of website content.
Google Analytics may use first-party identifiers such as `_ga` and `_ga_*`.
The website implementation:
- does not load Google Analytics before Analytics consent;
- does not intentionally send website-form contents or direct personal identifiers to Google Analytics;
- keeps advertising-related Consent Mode settings denied; and
- does not use Analytics consent as consent for advertising or personalised marketing.
Google Privacy Policy:
https://policies.google.com/privacy
Google Analytics data and privacy information:
Microsoft Clarity
If you accept Analytics Cookies, we use Microsoft Clarity to understand how visitors interact with website pages.
Clarity may process interaction information used for:
- heatmaps;
- session replays;
- clicks;
- scrolling;
- navigation behaviour; and
- website usability analysis.
Clarity session replay is a reconstruction of website interactions and is not a conventional video recording from your device camera.
We mask contact-form fields and do not intentionally use Clarity to identify individual visitors.
Microsoft Privacy Statement:
https://privacy.microsoft.com/privacystatement
Microsoft Clarity privacy information:
https://learn.microsoft.com/en-us/clarity/setup-and-installation/privacy-disclosure
Google Tag Manager
Google Tag Manager is used as a technical tag-management container.
It is loaded only after Analytics consent and is not used to bypass your Cookie Preferences.
The currently approved website architecture loads only the analytics technologies described in this policy.
7. Managing or withdrawing Analytics consent
Analytics Cookies are disabled by default.
You may:
- accept Analytics Cookies;
- reject non-essential technologies;
- choose your preference through the Cookie Preferences panel; or
- change or withdraw your choice at any time through Cookie Settings in the website footer.
Withdrawing consent stops future analytics events from being intentionally sent by the website.
Withdrawal does not automatically delete information that may already have been processed before withdrawal. You may contact us if you wish to make a privacy request.
8. Who may receive information
Where necessary for the purposes described in this policy, information may be processed by:
- SUPTER staff responsible for international sales, customer support and business operations;
- website hosting, form-processing and security providers, including Netlify;
- analytics providers, including Google and Microsoft, only after Analytics consent;
- professional advisers such as accountants, auditors, insurers or legal advisers where necessary;
- logistics, payment, technical or other service partners where required for an actual transaction; and
- public authorities where disclosure is required by applicable law.
We do not authorise analytics providers to receive the contents of SUPTER website inquiry forms through our analytics event implementation.
9. International data transfers
SUPTER is located in China, and some technology service providers may process information in other countries or regions.
As a result, information may be transferred to or processed outside the country in which you are located.
Where required by applicable law, we will seek to use appropriate contractual, technical or organisational safeguards for relevant international transfers.
10. How long we retain information
Inquiry and prospective-customer information is generally retained for up to three years from the last meaningful business interaction.
If an inquiry develops into a customer relationship, order, contract or ongoing cooperation, relevant information may be retained for longer where necessary for:
- contractual performance;
- payment and accounting;
- delivery and customs documentation;
- warranty and after-sales service;
- legal or tax obligations; and
- dispute resolution.
Information may be deleted earlier following a valid request where no legal, contractual or necessary business reason requires continued retention.
Analytics providers may apply their own retention periods under their settings and policies.
11. Your choices and rights
Depending on your location and applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of information;
- request restriction of certain processing;
- object to certain processing;
- withdraw consent for optional analytics;
- request data portability where applicable; and
- lodge a complaint with an applicable data protection authority.
These rights may be subject to legal limitations and verification of your identity.
To make a request, contact:
12. Business communications
If you contact SUPTER about products, quotations, projects or cooperation, we may respond and follow up in relation to that request.
Where permitted by applicable law, we may also provide relevant B2B information connected with your expressed business interests.
You may ask us to stop non-essential follow-up communications at any time by replying to the communication or contacting sales@supterlock.top.
13. Information security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration.
However, no website, email transmission or internet storage system can be guaranteed to be completely secure.
14. Children’s privacy
This website is intended for professional and business visitors and is not directed to children.
We do not knowingly request personal information from children through the website.
15. External links
The website may contain links to third-party websites or communication services.
Their privacy practices are governed by their own policies. SUPTER is not responsible for the content or privacy practices of independent third-party websites.
16. Changes to this policy
We may update this Privacy Policy when our website, technology providers, business processes or legal obligations change.
The latest version will be published on this page with an updated revision date.
17. Contact us
For privacy questions, requests or complaints, contact:
Supter Lock Producing Co., Ltd.
Yangjiang, Guangdong Province, China
Email: sales@supterlock.top